Many dental offices struggle to operate at their full potential profitability. Even if appointments are booked all day, they’re often filled with routine check-ups that don’t provide optimal margins.
This was the situation at Boger Dental. So, they turned to Denamico to develop an inbound marketing strategy that segmented their audience and attracted patients who needed higher value dental services; sedation, cosmetic, TMJ, and implants.
Our inbound marketing plan has been transformational for Boger Dental.
"It is our obligation to diagnose and inform you of your dental needs so that you can make sound decisions regarding your care. We will listen to your concerns and give you all of the necessary information so that you can make the best choices for you and your family."
In a dental office, costs of services vary drastically. So, chairs and appointments can be at capacity, and the office can still be making a much lower profit than they have the potential to reach.
Boger wanted to increase both their quantity of sales-qualified leads, and the value of each lead. In November 2016, they hired our team at Denamico to take on this challenge.
Our services for Boger Dental included:
To help differentiate Boger’s different service offerings, we chose to implement separate campaigns for:
Boger Dental needed a strategy that would help potential patients for their higher-margin services find them. As experts in inbound marketing and targeted content, we recommended a comprehensive inbound marketing strategy.
Having an inbound strategy is a great start, and the next step was to build it out, using HubSpot’s marketing automation platform.
Our team of content creators set out to create premium content offers, blog posts, monthly newsletters, and social media posts based on our targeted campaigns and personas.
Each content offer was mapped to the buyer’s journey and was supported with lead nurturing email workflows.
Phase three has lasted several quarters and included the implementation of several campaigns.
During 2017 Q3, we launched a Boger Dental Sedation Campaign. This included adding sedation pages to the website, completing two sedation videos to support the campaign, publishing numerous sedation-focused blogs, and completing graphic design work to highlight Boger Dental in the local Plymouth Magazine’s September issue.
We saw a huge jump in SQLs during this quarter - while Q3 2016 averaged 20 SQLs per month, Q3 2017 averaged 44 SQLs per month, a 120% jump from the Q3 2016 average.
During Q4 2017, we shifted focuses and launched a Boger Cosmetic Campaign. This included regular cosmetic-focused blogs, as well as corresponding offers. SQLs stayed strong during this quarter, averaging 45 SQLs per month. SQLs stayed strong during this quarter, averaging 45 SQLs per month. (This was slightly higher than the preceding quarter, when SQLs averaged 44 per month for Q3 2017.) We’re looking forward to getting even better data in May of this year, when we’ll finally have year-over-year data to compare.
The number of SQLs we gained only tells part of the story. How did we do on increasing the value per patient to Boger? This is where the value of inbound marketing really shines.
During December 2017, Boger Dental’s non-general patient population increased to 29.23%. And to date, in Q1 2018 (as of March 28, 2018), non-general appointment requests have increased to 36%, above our 35% target.
Hi I’m Emily. If you’re ready to talk to a real human I’d love to chat about your business goals :)
You can put 30 minutes on my calendar right now...